Meet the ICNE team – Lily Giles (Technical Sales Support)
Lily Giles – Technical Sales Support
BSc (Hons) in Biomedical Science
Since graduating from Cardiff University, Lily has worked in customer facing roles in various industries. From 2013-2014 Lily worked as a New Product Development Assistant at Abergavenny Fine Foods Ltd, working with major retailers with the development of novel food products. This involved assisting with quality assurance standards and specifications, food regulations and NPD trials.
After this, Lily undertook a temporary role as Sales Completion Coordinator for a Property Development company, IDM properties LLP, London. This was a customer facing role, whereby she managed introductions of buyers to their new property. Lily organised all snagging of the properties, working closely with buyers, company directors, site managers and contractors.
In 2015, Lily took up a role at Steritouch Ltd as a Customer Service and Development Scientist. Lily managed projects and customer enquiries regarding incorporating silver, as an antimicrobial agent, into paints, plastic masterbatches and various other materials.
Lily started at ICNE Ltd at the start of 2016 as Technical Sales Support. She is able to combine her science degree and experience in customer facing and sales roles for this position. Lily works with all our customers, assisting them with all their enquiries, researching new methods and also attends trade shows to meet with new and existing customers. She also helps with business development, marketing, organising external laboratory testing, accounting, laboratory work and general day to day office tasks.